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For Federal Creditor and Payment Agencies


Frequently Asked Questions & Answers


Resources for Agencies

Administrative Wage Garnishment (AWG)
Information and links to rules and procedures governing administrative wage garnishment, forms and the AWG Hearing Training Manual.

Centralized Receivables Service (CRS) Pilot
The CRS Pilot is a service provided to federal agencies to assist them in the management of accounts receivables.

Cross-Servicing
Cross-Servicing is the process whereby federal agencies refer delinquent debts to Treasury for collection.

Debt Collection Authorities
Public laws, statutes and other authorities related to the collection of delinquent debts owed to the government.

Do Not Pay
Do Not Pay is for programs administered and/or funded by the federal government to help prevent, reduce and stop improper payments from being made, and to identify and mitigate fraud, waste and abuse.

Due Process
Minimum Due Process Guidelines: Denial of Federal Financial Assistance Pursuant to Executive Order 13,019.

Forms
For administrative wage garnishment, annual debt certification, authorization for the release of information, Cross-Servicing and Injured Spouse Claim and Allocation.

Guides, Policies & Instructions
Manuals, instructions and guides for agencies.

Managing Federal Receivables
Provides federal agencies with a general overview of standards, guidelines and procedures for the successful management of federal activities ranging from the extension of credit or financial assistance to closing-out uncollectible debts.

Reports & Statistics
Annual Report to the States; Reports to Congress and the President; Treasury Report on Receivables (TROR); debt collection statistics.

Workshops & Events
Debt collection training and Webinars.

Treasury Offset Program (TOP)
The Treasury Offset Program is a centralized offset program for collecting delinquent debts owed to federal agencies and states.

Treasury Financial Manual
PDF document TFM Volume I, Part 4–Chapter 4000
Debt Management Services Collection of Delinquent Nontax Debt (T/L 668)

Treasury Report on Receivables (TROR):

Contact DMS

If you are a federal agency and need to speak with a representative from the Treasury Offset Program (TOP), please call (202) 874-6810.

Additional DMS Contact Information

DMS Quick Links A-Z


Other Resources
(These links will open in a new browser window)

Centers for Medicare and Medicaid Services: Frequently Asked Questions
The Centers for Medicare & Medicaid Services (CMS) administers the Medicare, Medicaid, HIPAA, CLIA and several other health-related programs.

Code of Federal Regulations
Search the Code of Federal Regulations through the National Archives and Records Administration.

IRS's Collection Financial Standards
Internal Revenue Service's Collection Financial Standards are used to help determine a taxpayer's ability to pay a delinquent tax liability.

Office of Management and Budget (OMB)
Documents available include OMB Circulars: instructions or information issued by OMB to federal agencies; selected OMB Bulletins: guidance to other federal agencies of a more transitory nature; regulations and paperwork under OMB Review; Federal Register Submissions: copies of proposed and final rule submissions to the Federal Register; and other OMB publications of interest.

U.S. Government Printing Office: FDsys
Free online access to official publications from all three branches of the federal government.

Other Resources

MyEdDebt logo

The Centers for Medicare & Medicaid Services (CMS) administers the Medicare, Medicaid, HIPAA, CLIA and several other health-related programs.

Visit CMS.gov's FAQ page

OCSE logo

Assists state governments in operating and managing their programs effectively and in conforming with federal requirements.

Visit the Office of Child-Support Enforcement (OCSE)



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