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Bureau of the Fiscal Service
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Contacts for the Public

If you received a delinquent debt notice from the US Treasury or are missing money from your federal tax refund, federal salary, or federal benefits, you owe a debt.

  • To obtain information on whether your tax refund or federal payment was reduced or offset, you can call 800-304-3107 and select option 1 to hear an automated message of the amount, date and creditor agency or agencies you owe the debt to.
  • To obtain a copy of your debt collection letter or 'offset notice' fax your request to the Treasury Department at 205-912-6155. Requests can take up to four weeks during tax season due to high volume.

For additional questions about your debt or the offset of a federal payment, you must contact the agency to whom you owe the debt. That agency maintains your records and makes all decisions regarding your debt, repayment plan, refunds and removal from the Treasury Offset Program. The TOP Interactive Voice Response (IVR) system at 800-304-3107 can provide an automated message on who to call for your specific debt.

Hearing impaired customers may use the Federal Relay Service by dialing 800-877-8339 to reach a Communications Assistant (CA) who will dial the toll free number.

TOP Interactive Voice Response System

Provides automated information regarding a current offset (reduction) of your tax refund or other federal payment.
800-304-3107

Cross Servicing

Contact if you have received a delinquent debt notice from the U.S Treasury and need additional information regarding your payment options.
888-826-3127

Questions about payments received from the government (checks or direct deposit):

Philadelphia and Kansas City Financial Centers
855-868-0151

Internal Revenue Service

800-829-1040
www.irs.gov

Social Security Administration

800-772-1213
www.ssa.gov

Contacting a specific Fiscal Service program or service

If you know the exact name of the program or service you’re trying to reach, use the online comment form to send us an email.

COMMENT FORM

Fiscal Service Programs

Administrative Resource Center (ARC) Shared Services

arc.fiscal.treasury.gov/contact_us.htm

Treasury Financial Manual

tfm@fiscal.treasury.gov

Do Not Pay

http:/fiscal.treasury.gov/dnp

855-837-4391
donotpay@fiscal.treasury.gov

TreasuryDirect

www.treasurydirect.gov/email.htm

Contacts for Other Audiences

Congressional Inquiries

202-504-3535
CongressionalInquiries@fiscal.treasury.gov

Media Inquiries

202-504-3535
Media.Relations@fiscal.treasury.gov

Office of Legislative and Public Affairs

202-504-3502

Regional Financial Centers

Kansas City Financial Center

816-414-2100

Philadelphia Financial Center

855-868-0151

Mailing Addresses

Washington, DC Area

Department of the Treasury
Bureau of the Fiscal Service

3201 Pennsy Drive, Building E
Landover, MD 20785

Parkersburg, WV Area

Bureau of the Fiscal Service
Warehouse and Operations Center, Dock 2
257 Bosley Industrial Park Drive
Parkersburg, WV 26101

Last modified 12/02/19