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Credit Gateway

Guidelines and Forms

For for Fedwire Returns, ACH Returns, and ALC Corrections, use the following forms and instructions. For Customer Care assistance, call 877-815-1206 or 314-425-1841.

Fedwire Same Day Return

Option A: No Form Required

Instruct the remitter to have their financial institution send a Fedwire "Request for Reversal" (Fedwire type code 1001) to the Credit Gateway no later than 4:00 p.m. ET.

If the Fedwire "Request for Reversal" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day. You do not need to take any further action.

Option B: Form Required

You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. If the e-mail is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

Fedwire Return of Prior Day Wire

Option A: No Form Required

  1. Instruct the remitter to have their financial institution send a Fedwire “Request for Reversal of a Prior Day Transfer” (Fedwire type code 1007) to the Credit Gateway no later than 4:00 p.m. ET.

    If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

  2. You must confirm that the Credit Gateway should honor the Fedwire "Request for Reversal of a Prior Day Transfer" referenced in Step 1 by an e-mail to Credit Gateway Customer Care at Customer.Care@usbank.com before the 4:00 p.m. ET cutoff. The e-mail confirmation must include the amount of the wire and the date the wire was originally received.

Option B: Form Required

You may complete a Fedwire Return Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the Fedwire "Request for Reversal of a Prior Day Transfer" is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

ACH Return

The agency may complete an ACH Return Form and e-mail it to the Credit Gateway Customer Care group at Customer.Care@usbank.com no later than 4:00 p.m. ET. If the ACH Return request is received after the 4:00 p.m. ET cutoff, the request will be processed on a best effort basis or on the next business day.

ACL Correction

To correct an agency location code (ALC) for a Fedwire or ACH credit transaction, complete a Gateway Account Correction Form and e-mail it to Credit Gateway Customer Care at Customer.Care@usbank.com no later the 4:00 p.m. ET. Requests received after the 4:00 p.m. ET cutoff will be processed the next business day.

Last modified 08/29/19