Frequently Asked Questions
The physical check is destroyed within 14 days. It is not returned to the check writer. The electronic copy remains in ECP for 7 years.
A substitute paper check is created from the check image. That new paper check is then put through the paper check clearing system. It is treated and settled the way a regular paper check would be.
At 7:30 a.m. ET on the day after the batch is submitted.
On the payment query screen, give as much information as you can. Key information includes capture date, bank routing number, check number, and amount. Limit the capture date range as much as possible.
Within the ECP site, look under Help, Useful Resources.
Last modified 10/24/18