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Contact DMS


DMS Program Contact Information for Federal Agencies

Cross-Servicing
Federal agencies should contact the Cross-Servicing Agency Liaisons at 800-858-0725 for more information about Cross-Servicing and the FedDebt application including assistance with referrals, Agency Profile Form updates and FedDebt report questions. Agencies who may receive questions from debtors should direct them to contact DMS toll free at 888-826-3127 to speak with one of our representatives.

Centralized Receivables Service (CRS) Pilot Outreach and Marketing
E-mail: CRSOutreach@fiscal.treasury.gov

Do Not Pay (DNP)
DNP Contact Information

Treasury Report on Receivables (TROR)
List of DMS Agency Liaison Contacts


For Individual & Business Debtors

"I need help with..."

PLEASE NOTE: Before calling our Debt Management Call Center, have you visited our Treasury Offset Program Frequently Asked Questions page?

Did You Receive a Delinquent Debt Notice from the U.S. Department of the Treasury?

If you received a delinquent debt notice from the U.S. Department of the Treasury indicating the consequences for non-repayment of your federal debt, please call our Debt Management Center toll free at 888-826-3127 to speak with one of our representatives. See the attachment below for international calls.

Hearing impaired customers may use the Federal Relay Service by dialing 800-877-8339 to reach a Communications Assistant (CA) who will dial the toll free number.

International Calls Phone List for Delinquent Debt

Regarding the Offset (Reduction) of Your Federal Tax Refund or Other U.S. Government-Issued Payment

If you have questions about the offset (reduction) of your federal tax refund or offset of another U.S. government-issued payment, you can call our Treasury Offset Program (TOP) Call Center to obtain agency contact information. Toll Free: 800-304-3107. See the attachment listed below for international calls.
International Calls Phone List for TOP

The Call Center hours are 7:30 a.m. until 5:00 p.m. (Central Time). English- and Spanish-speaking agents are available.

Our automated system is available 24 hours a day, seven days a week.
Nuestro sistema automatizado está disponible 24 horas por día, siete días por semana.

Before calling our Debt Management Center about the offset (reduction) of your federal tax refund or offset of another U.S. government-issued payment, have you visited our Treasury Offset Program Frequently Asked Questions page?

How can we help you?

What you need to do:

Delinquent Debt Notices

I received a delinquent debt notice from the U.S. Department of the Treasury and I want to pay my debt.

To Pay Online: Visit the Pay.gov Web site at www.pay.gov/paygov/paymydebt and follow the instructions to pay online.

Make a Payment

Now Accepting PayPal

To Pay By Mail: Mail your payment and completed payment coupon to the address below. If you pay by check, include the Treasury Case Number in the memo section of your check.

   Department of the Treasury
   P.O. Box 979101
   St. Louis, MO 63197-9000

To Pay By Phone:

Call toll-free: 1 (888) 826-3127

Hearing impaired customers may use the Federal Relay Service by dialing 800-877-8339 to reach a Communications Assistant (CA) who will dial the toll free number.

You will need to provide our agent with your credit or debit card information.

I have questions about a delinquent debt notice I received from the U.S. Department of the Treasury and I want to speak with someone about it.

If you received a delinquent debt notice from the U.S. Department of the Treasury indicating the consequences for non-repayment of your federal debt, please call our Debt Management Center toll free at 1 (888) 826-3127 to speak with one of our representatives. See the attachment below for international calls.

International Calls Phone List for Delinquent Debt

Defaulted Student Loans

I received a letter from the U.S. Department of the Treasury about my defaulted student loan I want to make a payment.

For information on making payments on your student loans please visit our Federal Student Loans: Make a Payment page.

I want to resolve a defaulted student loan.

If you would like to setup a payment agreement, please contact one of our Call Center Agents at 1 (855) 837-2984, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central Time.

For information on types of agreements you can setup to resolve your loan, please visit our Federal Student Loans: Get Out Of Default page.

I want to dispute a student loan.

To dispute your loan, please provide as much information as possible about your dispute. You can dispute your loan by contacting one of our Call Center Agents at 1 (855) 837-2984, Monday through Friday, between 8:00 a.m. and 5:00 p.m. Central Time.

Disputes can also be sent by mail to:

   U.S. Department of Education
   P.O. Box 5609
   Greenville, TX 75403-5609

Centralized Receivables Service Past Due Notice

I received an invoice/past due notice from Centralized Receivables Service (CRS) and I have questions about it.

If you have questions about an invoice or notice received from CRS, please visit our Centralized Receivables Service Frequently Asked Questions page.

I received an invoice/past due notice from Centralized Receivables Service (CRS) and I want to speak with someone about it.

To speak with a representative about an invoice or notice received from CRS, please call the phone number found on your Invoice or past due notice. Customer Service hours are Monday through Friday, 7:00 a.m. until 7:00 p.m. CST.

Tax Refunds

I have questions about the offset (reduction) of my federal tax refund or another U.S. government-issued payment.

If you have questions about the offset (reduction) of your federal tax refund or offset of another U.S. government-issued payment, you can call our Treasury Offset Program (TOP) Call Center to obtain agency contact information:

Call toll free: 1 (800) 304-3107

Hearing impaired customers may use the Federal Relay Service by dialing 800-877-8339 to reach a Communications Assistant (CA) who will dial the toll free number.

See the attachment listed below for international calls.

International Calls Phone List for TOP

I want to check the status of my federal tax refund.

You can check the status of your federal tax refund through the Internal Revenue Service Web site.

Visit Where's My Refund?

MyEdDebt logo

Wage Garnishment Orders

I received a wage garnishment order from the U.S. Department of the Treasury, requiring me to withhold up to 15 percent of an employee's disposable income to pay a nontax delinquent debt owed to the agency. What do I have to do?

For information on what to do about a wage garnishment order please visit our Administrative Wage Garnishment page.

Frequently Asked Questions

Preguntas Más Frecuentes

Why is Treasury contacting me about my debt owed to another government agency?

Fiscal Service, a bureau of the U.S. Department of the Treasury, serves as the government's central debt collection agency, maintaining the government's delinquent debts. One of the ways used by Fiscal Service to collect delinquent debt is the Treasury Offset Program or TOP. Under TOP, Fiscal Service matches a database of delinquent debtors against payments issued by Treasury. With a match, recipients of federal payments who also owe delinquent debts have their payment withheld or reduced to satisfy the debt.

My federal payment was reduced two months ago and the agency I owe hasn't received the money yet. Where is it?

Funds collected by Fiscal Service from your federal payment are transmitted to the headquarters or central debt facility of the agency and are distributed by that agency. The agency must contact its headquarters for assistance in tracking the funds.

Whom should I contact about my debt?

Contact the federal or state agency collecting the debt which is listed in the notice you received. If you need information about whom to contact, call the TOP Call Center toll free at (800) 304-3107. If your debt has been paid in full, or if you do not owe the debt for other reasons, the agency collecting the debt is responsible for instructing Treasury to stop the offset process. They are also responsible for returning to you any part of your payment that should not have been reduced.

How do I pay a delinquent nontax debt owed to the United States?

If you have received a delinquent debt notice from the U.S. Department of the Treasury, you can pay your debt online here.
If you owe a delinquent student loan, visit Debt Resolution: Federal Student Aid. For information on paying delinquent tax debt, visit the IRS website.

What is Pay.gov?

Pay.gov is a secure website where you can pay your debt if you have received a delinquent debt notice from the U.S. Department of the Treasury. For more information on Pay.gov click here.

What does the TOP Call Center do?

We have staff at the Fiscal Service Treasury Offset Program who are here to help you understand the process, including what you need to do next. Although we cannot make arrangements for you to pay off your debt, tell you how much you owe, or refund your money, we can tell you whom to call. We will not tell anyone but you about your debts, unless you tell us to.

How does a debtor know that he/she is in the Treasury Offset Program delinquent debtor database?

Before a creditor agency refers a debt to the Treasury Offset Program, it will have provided the debtor with all due process notices concerning the debt. These notices include: written notification of the nature and amount of the debt, the intention of the agency to collect the debt through administrative offset, and an explanation of the debtor's rights (inspection, copying, review and repayment opportunities). The creditor agency has therefore informed the delinquent debtor of the potential referral of the debt to the Treasury Offset Program. Once in the Treasury Offset Program, the debtor will be informed by Treasury when an offset is taken.

There may be other notices published or mailed to debtors if Treasury determines they are needed, but none are required by law except those stated above.

A person is also entitled at any time to inquire in writing whether he/she is in the delinquent debtor database maintained by Treasury and he/she will be answered in writing by Treasury.

Other Resources

Consumer Financial Protection Bureau
U.S. government agency that makes sure banks, lenders, and other financial companies treat you fairly.

Debt Resolution: Federal Student Aid
Centralized Web portal for information and activities related to defaulted education debt for the U.S. Department of Education.

Department of Veterans Affairs Debt Management Center
Resource for veterans and their families to consult in the management and payment of debts to VA.

Office of Child-Support Enforcement (OCSE)
Health and Human Services' Administration for Children and Families. Assists State governments in operating and managing their programs effectively and in conforming with federal requirements.

Social Security
Web site of the Social Security Administration.

Our Call Center hours are 7:30 a.m. until 5:00 p.m. (Central Time). English- and Spanish-speaking agents are available.

Our automated system is available 24 hours a day, seven days a week.
Nuestro sistema automatizado está disponible 24 horas por día, siete días por semana.



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