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Cross Servicing Next Generation Artiva In-depth Training

Debt Management Services (DMS) would like to invite our Creditor Agency Partners to participate in one of our in-depth training webinars for the new Cross-Servicing debt collection system replacing FedDebt as of October 30, 2017.

Cross-Servicing Next Generation (CSNG) is the implementation of the new Commercial-Off-the-Shelf product known as the Artiva system.

These webinars will provide step-by-step instructions for:

  • Creating new business (debt/debtor)
  • Researching an account
  • Posting agency payments
  • Processing tasks and working pools (proof of debt, disputes, PA concurrences and 1099C)
  • Canceling an account (recall)

Sessions for CSNG Reports will be offered at a later date.

Please register using the button below, selecting the session you'd like to attend. (All times are Eastern.)

Registration will be open until the sessions are full. If you receive an e-mail letting you know that the session you selected is already full, please register for a different one.

There is no charge for this training.


18 dates in September and October – see exact dates and times on the registration form accessed through the button below.

(choose one session; times are Eastern)

November 14, 2017   8:30 am to 12:00 pm
November 21, 2017   8:30 am to 12:00 pm
November 28, 2017   8:30 am to 12:00 pm
December 5, 2017   8:30 am to 12:00 pm
December 12, 2017   8:30 am to 12:00 pm
December 19, 2017   8:30 am to 12:00 pm

Audience: Federal Program Agencies

Hosted by: Debt Collection

Where: Webinar

Points of Contact: For additional questions, please contact Edward Underwood at (202) 874-6810 or e-mail Edward.Underwood@fiscal.treasury.gov.

Register for training

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