For information on OTCnet, please contact the following teams or individuals. You can download a printable OTCnet Contact Guide.
The OTCnet Customer Service Team
The Customer Service team provides 24/7 technical assistance for locations that have been converted or onboarded to the OTCnet system
- Toll free phone:
- Toll phone:
- DSN phone:
- 510-428-6824 Options 1, 3, 4
- Deployment Team
- The Deployment team assists each agency in the OTCnet onboarding process and in the creation or expansion of new endpoints for both deposit processing and check capture.
- Phone: 703-377-5586
- E-mail: Fiscalservice.OTCDeployment@citi.com
- Security Team
- The Security team is responsible for setting up all new Primary Local Security Administrators (PLSAs), authorizing Local Security Administrators (LSAs) and assisting agencies with the provisioning of new users.
- Phone: 866-945-7920; option 5
- E-mail: Fiscalservice.OTCSecurity@citi.com
Collections Information Repository (CIR)